Throughout this policy, references to "Andrew Richards Ceramics," "we," "our," or "us" mean the business mentioned above. References to "you" or "client" mean you, the service user.

By using our website or services, you confirm that you have read and agreed to the terms outlined in this Privacy Policy.

You are not required to provide personal information to access most areas of this website, and we will never sell your information to third parties. However, if you choose to subscribe to our mailing list, contact us, or place an order, we may collect and securely store the following personal details: your full name, postal address, email address, and phone number.

Andrew Richards Ceramics acts as a "data controller" under the Data Protection Act 2018 and the EU’s General Data Protection Regulation (GDPR). We implement necessary measures to ensure all data processing complies with these regulations.

Information We Collect

Mailing List:

When you choose to join our mailing list—either by signing a form at exhibitions or through our website—you will provide your first name and email address. Rest assured, this information is used solely to send you updates about sales, new products, and upcoming events through newsletters.

Contact Form or Email:

If you reach out to us via the 'Contact' form on our website or directly via phone or email, we may collect your first name, last name, email address, and phone number (“contact details”). This information allows us to respond to your inquiry. Unless you opt in to our mailing list, we will not store your contact details for any other purpose.

Purchasing an Order:

When you make a purchase through our online shop, we collect personal details such as your name, postal address, phone number, and email address. This data enables us to process your order and fulfil our contractual obligation to deliver your items.

How We Use Your Data

We only use your personal data when it is legally permitted. Most commonly, we will use your data in the following ways:

• To process and fulfil your orders placed on our website.
• To communicate with you about your order.
• To manage payment and delivery of your purchases.
• To send marketing updates, such as newsletters about sales or events, if you have opted into our mailing list.

Data Security

We take your data's security seriously. Access to your personal information is limited to individuals at Andrew Richards Ceramics who need it for legitimate business purposes. We do not transfer your personal data to third parties. In the unlikely event of a data breach, we will notify you and any relevant regulatory authorities as required by law.

Your Rights

Under data protection laws, you have several rights concerning your personal information. These include:

• The right to access the data we hold about you.
• The right to request corrections to your personal information.
• The right to request the deletion of your personal data.
• The right to object to the processing of your data.
• The right to restrict the processing of your data.
• The right to request the transfer of your data to another party.
• The right to withdraw consent for processing your data, after which your data will be permanently deleted during a scheduled data clean up.

You can exercise these rights or opt out of our mailing list at any time by emailing us at andrewrichardsceramics.com or using the 'Contact' form on our website's 'Contact Me' page.

If you are dissatisfied with how we handle your personal data, you have the right to file a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection (www.ico.org.uk). However, we kindly ask that you contact us first so we can address your concerns directly.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy as needed. Any changes will take effect immediately once updated on our website. By continuing to use or access andrewrichardsceramics.com after these changes, you confirm that you have read and agreed to the updated Privacy Policy.

If you have any questions or concerns regarding this Privacy Policy, please contact Andrew Richards via the details provided on our 'Contact Me' page.